Return & Exchange Policy

Full Priced Merchandise

We hope that you fully love your lingerie! So if you are not satisfied or you change your mind for any reason, no worries! Within 21 days of the receipt of the parcel, you can return your item(s) for a full refund of the item's value or exchange your items.

(Customers will pay the carrier when shipping return or exchange).

 

Sale Merchandise

We are sorry! We do not accept exchanges or returns on items on sales, unless the items are faulty or incorrect.

Returns & exchanges requirements:

  • Item/s must be returned within 21 days of receiving your purchase
  • You must present a valid receipt.
  • All original tags must be attached.
  • All goods must be returned in their original condition, unworn, unaltered, unwashed and in their original packaging.

How to Mail Back Your Items

  1. To complete a return request, please visit: Return and Exchange Center
  2. Return your items to this address:

4150 Sainte-Catherine Ouest, Suite 205

Westmount, QC H3Z2Y5

(Please note, Code Love Lingerie will not be responsible for lost items.)

Once we receive your package, we’ll process your return within 3 to 5 business days. As soon as your return or exchange is complete, we'll e-mail you.